Privacy Policy

At Dr. Harsha’s Skin, Hair & Gynaecology Clinic, we respect your privacy and are committed to protecting the personal and medical information of our patients and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our clinic, website, advertisements, or communication channels.

Who we are

This website is owned and operated by:

Dr. Harsha’s Skin, Hair & Gynaecology Clinic

Website: https://drharshasclinic.com/

Scope of This Privacy Policy

This policy applies to information collected through:

  • Our website and landing pages
  • Meta (Facebook & Instagram) Ads, Google Ads, YouTube Ads, and other digital advertising platforms
  • WhatsApp Business Platform (via authorized Business Solution Providers)
  • CRM and lead management systems
  • Phone calls, call recordings, SMS, and emails
  • Social media platforms (Instagram, Facebook, YouTube, etc.)
  • Offline sources such as walk-ins, referrals, offline advertisements, and in-clinic interactions

Information We Collect

A. Personal Information

We may collect:

  • Full name
  • Mobile number
  • Email address
  • Age, gender, and city (if voluntarily provided)

B. Sensitive Personal & Medical Information

Collected only when voluntarily shared for consultation or treatment:

  • Skin, hair, or gynaecological concerns
  • Medical history relevant to treatment
  • Medical reports, images, or documents

All medical information is treated as strictly confidential.

Communication & Call Recording

We may collect:

  • Phone call details
  • Call recordings (where applicable)
  • WhatsApp messages and chat history
  • SMS and email communication

Call Recording Notice:
Calls may be recorded for quality assurance, training, documentation, and legal compliance. By continuing the call, you consent to such recording.

Advertising & Marketing Data

When you interact with our advertisements, we may collect:

  • Lead form submissions
  • Campaign source and interaction data
  • Conversion and attribution information

Sensitive medical or health information is never used for advertising targeting or personalization.

Website Cookies & Analytics

Our website may use cookies and analytics tools such as:

  • Google Analytics
  • Google Ads Conversion Tracking
  • Meta (Facebook) Pixel
  • Microsoft Clarity
  • Heatmaps and session behavior tools

These tools help us:

  • Improve website performance and usability
  • Understand user interaction
  • Measure and optimize advertising effectiveness

You may manage or disable cookies through your browser settings.

WhatsApp Communication

We use WhatsApp Business Platform services through authorized providers to:

  • Confirm appointments
  • Send reminders and follow-ups
  • Share treatment or service-related updates
  • Send promotional messages (only with consent)

You may opt out at any time by replying “STOP.”

CRM & Internal Clinic Systems

We use secure internal systems to:

  • Store patient and enquiry information
  • Manage appointments and communication
  • Improve patient experience and operational efficiency

Access is strictly limited to authorized clinic staff only.

Patient Photos, Videos & Treatment Content

We may capture:

  • Treatment progress photos
  • Before-and-after images
  • Procedure videos
  • Testimonials or educational content

Patient Consent & Privacy

  • All content is captured and used only with explicit patient consent
  • Patients may choose face masking, partial visibility, or anonymity
  • Consent may be withdrawn at any time

No patient content is shared without consent.

Social Media & Promotional Use

With patient consent, content may be shared on:

  • Instagram
  • Facebook
  • YouTube
  • Clinic website

Such content is used strictly for education, awareness, and promotional purposes.

Offline Data Collection

Information collected through walk-ins, referrals, or offline interactions is handled with the same confidentiality and security as online data.

Purpose of Data Usage

We use collected data to:

  • Provide medical consultation and treatment
  • Schedule and manage appointments
  • Communicate with patients
  • Share educational or promotional information (with consent)
  • Improve services and website performance
  • Maintain records required by law

Data Sharing & Third Parties

We do not sell or trade personal or medical data.

Information may be shared only with:

  • Authorized doctors and clinic staff
  • WhatsApp service providers
  • CRM and technology partners
  • Diagnostic or service partners (if required)
  • Payment gateway providers
  • Legal or government authorities when required by law

All third parties are obligated to maintain confidentiality and data protection standards.

Data Security

We use reasonable and industry-standard security measures, including:

  • Secure systems and servers
  • Restricted access controls
  • Encrypted communication channels

While we take strong precautions, no digital system is completely risk-free.

Data Retention

Data is retained only for as long as:

  • Required for medical care and continuity
  • Mandated by applicable laws
  • Necessary for clinic operations and documentation

Legal Compliance

This Privacy Policy complies with:

  • Information Technology Act, 2000
  • IT Rules, 2011
  • Digital Personal Data Protection Act, 2023 (India)

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date.